Running a small business is indeed a challenge. Starting from the scratch and becoming a recognized business in the industry is not everybody’s piece of cake. And for those who did, the efforts don’t end there. A business operation once grown has to be sustained and live up to the expectation of its clients and customers. Communication becomes a vital part of business operations and for effective communication phones are a must. There’s no technology, no device that can replace the functionality of phones or their importance. Here’s a list of things to keep in mind while choosing phone system for small business to improve productivity and increase the value of your business.
• This article is specifically written for small business operations and there’s a reason for that. Before buying a phone for your business, you must evaluate your phone needs, the reach of your business operations, number of employees using these phones, the future prospects of your business, etc. Choosing a phone system for small business is a lot different when compared to choosing a system for large corporations. You can’t afford to make wrong choices and more importantly, you can’t afford to overrun your budget when running a small business.
• Next comes the selection of the type of system your business needs. There are broadly three kinds of phone systems- Multiline, PBX (Private Branch Exchange) and VoIP (Voice over Internet Protocol). While multiline phones which require manual maintenance have almost become obsolete these days, PBX and VoIP phones are in high demand. PBX phones don’t need additional hardware for additional lines and are automated, requiring no manual maintenance. VoIP phones are specially designed to run over an internet platform, making it easy for businesses to integrate the functionality of internet and phone systems together.
• Once you finalize on the type of phone system your small business needs, it’s time to choose the features you need on this system. Conference calls, virtual receptionist, voicemail, voicemail to email notifications, call forwarding, call recording, etc. are the various features you can avail. It is wise to choose a phone system for small business with most of the above mentioned features aimed to simplify and streamline their work for employees, thus increasing the overall productivity of the business.
• Lastly, while choosing a phone system for small business one must consider the ease of use, friendly user interface, technical assistance, customer service and most importantly the cost as the main metrics in deciding if the system you have chosen is worth the investment or not.